F.A.Q.

What is the minimum order amount?

A $50 minimum purchased is required for all deliveries. There is no minimum purchased required for Silver Service members.

Is tipping required?

Tipping is appreciated but not required. 100% of all tips go directly to your shopper(s) in addition to the hourly rate paid to them by The Growing Connections. Tips will never be used to supplement base pay.

Can I have alcohol delivered?

Yes, we have a wide selection of beer, wine and liquor for you to choose from.

We strictly adhere to all state regulations set forth regarding the delivery of alcoholic beverages. Deliveries will be only made to the registered account owner with age identification required for every delivery. The identification will be electronically scanned for age verification and validity. We are unable to deliver alcohol to college housing or intoxicated people. We reserve the right to refused delivery to any individual based upon our sole discretion. In this instance, you will receive a refund for any undeliverable items.

What if I can not find an item?

We are adding items every day. If an item is not currently listed, leave a note in the comment section and it will be added to your order.

What items are unable to be delivered?

We are unable to deliver: Live animals (including feeder animals), weapons/firearms, postage stamps, lottery tickets, any items containing pseudoephedrine or ephedrine, currency and gift cards. This list is not all inclusive and is subject to change without notice.

What if an item is missing or damaged?

If you are not 100% satisfied with your order, for any reason, call or text us at 657.299.0005 or send an email to info@TheGrowingConnections.com within 24 hours and we will immediately correct the situation.

How can I provide delivery instructions?

You can leave any specific instructions for delivery in the comment section when ordering. We request you leave any needed gate codes or instructions required for delivery.

How do I reschedule a delivery?

Rescheduling can be done any time before we start shopping for your order. If the order has been shopped, we will reschedule for a same day/later time, based on our daily delivery schedule and your availability.

What if I need to cancel my order?

Call us anytime before we start shopping your order to cancel.

What payment methods are accepted? 

All payments must be made in full at the time of checkout with either a debit or credit card. We do not charge your card until delivery, but will obtain preauthorization for the total order amount.

What are the delivery hours?

Normal delivery hours are Monday – Friday 9 am – 9 pm & Saturday – Sunday 10 am – 7 pm. You will be prompted to choose from a list of available delivery windows at checkout. If your desired time is not listed or marked unavailable, call us & we will do our best to accommodate.

Do you charge CVR fees?

Any CRV fees are listed separately and charged in addition to the listed item price.