General Info

General Policies

Tipping for exceptional service is appreciated, but is not required. 100% of all tips go directly to your delivery team members.

Item Selection:  If you do not see an item that you desire, we will be glad to get it if it is available at our supplier.

Substitution policy.  Sometimes a product will be out of stock or will not be available.  In that case we need to know if you want us to find a similar item for you (recommended).

“Best Substitute” means we will find a similar product, taking into account product specifications.  If for any reason you don’t like the substitute, you’re free to reject it at the the time of delivery at no cost to you.

“No Substitute” means that if your product is  not available or out of stock you will not receive any product and you’ll be refunded for the item.  You can specify your preference for each item as you add items to your shopping cart.

Return Policy:  Satisfaction is guaranteed.  If you are dissatisfied with the overall quality of the delivery service, Your Grocery will refund the delivery charge.  The reason that a refund is requested must be stated in writing, and the request must be made within 24 hours of delivery.  If an item in your order is not of the quality you expected, or is  missing, call us within 24 hours and we will credit it  to your account or refund your money, whichever you prefer.  Items must be returned before a credit or refund will be applied.

Redelivery:  You can understand the time and cost of delivering your groceries not once but twice.  If you are able to arrange a new time with the driver, there will be a $10 additional charge to re-deliver your order that same day/night.  If we have to store your products overnight, there will be a $15 re-delivery fee